Technical Support Group
At EHS, we take the role of the Technical Support group professionally and have taken various measures to ensure faster service turnaround times, sound problem-solving capabilities and adequate infrastructure and personnel to handle service & breakdown efficiently. We have dedicated response centers located across regions in United Arab Emirates, our very own ISO 17025 certification Calibration Lab to facilitate the test equipment’s calibrated periodically to support hospitals & medical institutions.
ISO CERTIFIED
Our ISO 9001 certified Technical Support Group offers technical and advisory support to care givers, by ensuring that lifesaving products are maintained and operated as per prescribed standards. Advocating the philosophy of total 24x7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.
SKILLED WORKFORCE
Highly qualified and skilled personnel to manage a host of services; pre-sales demonstrations, tender meetings, technical overview of principal orders, pre-installation site visits, as well as other all-encompassing services such as installation, commissioning, user application training, after-sales support, budgetary planning, performance measurement services, asset tracking, contract & support services, Testing &Monitoring services and hourly period services.
24/7 SUPPORT
Our ISO 9001 certified Technical Support Group offers technical and advisory support to care givers, by ensuring that lifesaving products are maintained and operated as per prescribed standards. Advocating the philosophy of total 24x7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.
OTHER SERVICES
TSG also offers a broad range of multi-vendor asset management and clinical engineering services, tailored to meet our customer’s needs including full multi-vendor services agreement; in-house support; back-up services support; resident onsite management; manufacturer service and factory trained engineers; virtual site management and remote diagnosis, as well as Life Expectancy and Value engineering of the existing installed medical equipment.
In addition to this, our Technical Support Group also handles service parts & support maintenance management, upgrades and replaces accessories, supplies, hardware and software and offers the most competitive “trade-in” or exchange offer for obsolete equipment. Our Professional service capabilities includes Periodical maintenance scheduling, installation and warranty certificates and PPM checklists that adhere to the corrective maintenance regulations and the subsequent escalation process in case of critical issues. Strictly governed by HSE policies and hospital JCIA standards, our team promises the highest quality in customer service and quality in operations.