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BestDoc Concierge - Inpatient Request Management for Healthcare Providers

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BestDoc Concierge

BestDoc Concierge is a simple and user-friendly command center for In-Patient support requests. BestDoc Concierge makes it simple for hospitals to always deliver top-notch IP patient services while maximising operational effectiveness. The solution enables patients to request & stay informed in real-time, while helping admin staff to understand who is working on the jobs, the turnaround time, and even get escalations for delayed or unassigned jobs.

Benefits of BestDoc Concierge:

- Provide a five-star hospitality-grade experience to your patients

- Get feedback for each Inpatient request

- Improve your inpatient staff’s efficiency and service quality

- Transform your IP operations without integration hassles

- Get a comprehensive view of inpatient satisfaction

Key Features:

- Manual / Auto-assign service requests to the relevant departments
- Get real-time update on mobile / tablet / PC on new jobs & completion
- Set SLAs and TAT for each job type
- Set supervisor escalations & notifications for delayed jobs
- Get response rate, closure reports & other insights
- Scheduled requests to automate recurring requests & facilitate better planning among staff